0coin Privacy Policy

1. Introduction

0coin ("we", "us", "our") operates the online casino and sports betting platform at 0coin.pro (the "Platform"). We are committed to protecting the personal information of every user ("you", "your") who registers an account, makes a deposit, or otherwise interacts with the Platform. This Privacy Policy describes in clear, formal terms what personal data we collect, the purposes for which we process it, how long we retain it, who we share it with, and the rights you hold in relation to your data.

By registering an account on the Platform or continuing to use the Platform after this Privacy Policy has been updated, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, please do not use the Platform.

2. Information We Collect

We collect personal data only to the extent necessary to provide the Platform's services safely, fairly, and in compliance with applicable law. The categories of personal data we collect are described below.

2.1 Registration and Identity Data

• Full name, date of birth, and gender as provided during account registration or KYC verification.
• Mobile phone number and, where provided, email address used to register or verify the account.
• Government-issued identity document details (National ID card number, passport number) submitted for KYC compliance.
• Residential address and proof of address documentation where required for enhanced KYC checks.

2.2 Financial and Transaction Data

• Payment method details including bKash wallet number, Nagad account number, bank account details, or card details (we store only masked card numbers — full card numbers are never stored on our servers).
• Records of all deposits, withdrawals, bonus credits, and balance adjustments made on your account, including timestamps, amounts in BDT, and payment method used.
• Records of any chargebacks, disputes, or fraud flags associated with your account, retained for anti-money laundering compliance purposes.

2.3 Technical and Usage Data

• IP address, device type, operating system, browser type and version, and approximate geographic location derived from IP at the time of login or registration.
• Session data including pages visited, games played, bet history, session duration, and in-platform click-stream data used for platform improvement and fraud detection.
• Cookie identifiers and similar tracking technologies as described in Section 6 of this Privacy Policy.

3. How We Use Your Information

0coin processes your personal data only for specific, legitimate purposes. We do not use your personal data for any purpose that is incompatible with the purposes described below without first obtaining your explicit consent.

• Account management: To create, maintain, and administer your 0coin account, verify your identity, process your deposits and withdrawals, and communicate with you about your account status.
• Service delivery: To provide access to the Platform's games, cricket betting markets, slots, live casino, and other services you have chosen to use.
• Legal and regulatory compliance: To fulfil our obligations under applicable law, including KYC identity verification, anti-money laundering screening, age verification (21+), responsible gaming checks, and fraud prevention.
• Platform security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, bonus abuse, unauthorised account access, money laundering, and other prohibited conduct listed in our Terms and Conditions.
• Platform improvement: To analyse aggregated, anonymised usage data in order to improve the design, performance, and content of the Platform, including game recommendations and personalised promotions where you have consented.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates by SMS or email, but ONLY where you have given explicit consent to receive such communications. You may withdraw this consent at any time by contacting [email protected].

4. Legal Basis for Processing

0coin processes your personal data only when a lawful basis exists. The lawful bases on which we rely are:

• Contractual necessity: Processing that is necessary to perform the contract between you and 0coin (i.e., to provide the Platform's services to you as a registered user).
• Legal obligation: Processing that is necessary for 0coin to comply with its legal obligations, including KYC, anti-money laundering, age verification, and regulatory reporting requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and the improvement of our services, where such processing does not override your fundamental rights and freedoms.
• Consent: Processing for direct marketing communications and optional personalisation features, where you have given freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time.

5. Sharing Your Information

0coin does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your personal data with the following categories of recipients only where necessary and only for the purposes set out in this Privacy Policy:

• Payment processors and financial service providers (including bKash, Nagad, Rocket, and partnering banks) for the sole purpose of processing your deposits and withdrawals securely.
• Identity verification and KYC service providers who assist us in verifying your identity and age in compliance with applicable legal requirements.
• Regulatory and law enforcement authorities where we are required by law to disclose your personal data, for example in connection with a court order, anti-money laundering investigation, or other lawful demand.
• Technology and platform infrastructure providers who host, maintain, and operate the Platform's technical infrastructure, subject to strict data processing agreements that prohibit any further processing of your data beyond what is necessary to perform the contracted service.

6. Cookies and Tracking Technologies

0coin uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit the Platform. We use the following categories of cookies:

6.1 Cookie Categories

• Strictly necessary cookies: These cookies are essential for the Platform to function correctly. They enable core features such as account login sessions, deposit and withdrawal flows, and security token validation. These cookies cannot be disabled without breaking the Platform's core functionality.
• Performance and analytics cookies: These cookies collect anonymised information about how users interact with the Platform — for example which pages are visited most frequently and which games are most popular — to help us improve the Platform's performance and content.
• Preference cookies: These cookies remember your Platform preferences such as language setting, display preferences, and last-used payment method, so you do not have to re-enter them on every visit.

You may manage or disable non-essential cookies through your device's browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Platform. For more information on how to manage cookies, consult your browser's help documentation.

7. Data Retention

0coin retains your personal data only for as long as is necessary for the purposes for which it was collected, as described in this Privacy Policy, and for as long as required by applicable law. The following general retention periods apply:

Account data and transaction records are retained for a minimum of 5 years following account closure, in accordance with anti-money laundering regulatory requirements. KYC documents are retained for a minimum of 5 years from the date of the last transaction on the account. Technical and session log data is typically retained for 12 months. Marketing preference data is retained until you withdraw consent, at which point it is deleted within 30 days.

8. Data Security

0coin takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. Our security measures include:

• SSL/TLS encryption of all data transmitted between your device and the Platform, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit.
• Encrypted storage of sensitive data at rest, including hashed and salted password storage, masked payment credentials, and encrypted KYC document storage.
• Access controls limiting internal access to personal data on a strict need-to-know basis, with all staff access to personal data subject to role-based permissions and audit logging.
• Regular security testing, vulnerability assessments, and penetration testing carried out to identify and remediate potential weaknesses in the Platform's infrastructure before they can be exploited.

9. Your Data Rights

As a user of the 0coin Platform you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and your registered mobile number or email address for identity verification.

We will respond to all verified data rights requests within 30 days of receipt. In complex cases this period may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it within the initial 30-day period.

10. Children's Privacy

The 0coin Platform is strictly intended for adults aged 21 and above. We do not knowingly collect, process, or retain personal data from any person under the age of 21. If we discover or are notified that we have collected personal data from a person under 21, we will immediately close the relevant account, delete the personal data, and forfeit any associated balance in accordance with our Terms and Conditions.

11. Third-Party Links

The Platform may from time to time contain references to third-party services such as payment providers. Once you leave the 0coin Platform and access a third-party service, this Privacy Policy no longer applies. 0coin is not responsible for the privacy practices or content of any third-party service. We encourage you to read the privacy policy of any third-party service you access.

12. Changes to This Privacy Policy

0coin reserves the right to update or amend this Privacy Policy at any time. When we make material changes — meaning changes that significantly affect how we collect, use, or share your personal data — we will publish the updated Privacy Policy on this page with a revised last-updated date and, where practicable, notify you via your registered mobile number or email address.

Your continued use of the Platform following any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with a material change to this Privacy Policy, you may close your account by contacting [email protected].

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which 0coin processes your personal data, please contact our Data Support team. We aim to respond to all privacy-related enquiries within 48 hours.

Email: [email protected]